Diners World Travel (DWT) was established in 1972, to cater exclusively to the travel needs of Diners Club members and associated companies. DWT reorganised in 1984 to become a wholly owned subsidiary of Diners Club
Over time, DWT has grown in its range of services to meet the varied needs of the general public and enterprises. With a strong team of competent professionals, leading-edge systems and booking tools, DWT assists clients and travellers, be it international or local, to drive savings and satisfying travel needs of corporate & leisure travel as well as meetings and incentives.
We are the first travel management company to attain the Singapore Service Class Award
Diners World Travel became the first travel management company to be awarded the Singapore Service Class Certification after rigorous on-site evaluation by SPRING Singapore on all aspects of service leadership, service agility, customer experience, customer delight and other service quality improvement initiatives.
This certification will be an unceasing motivation for us to continually enhance our services and processes, which ultimately, translate to higher satisfaction from our clients and business partners.
We would like to take this opportunity to extend our heartfelt appreciation to our clients and business partners, who have been generous in sharing constructive feedbacks which are paramount in assisting us towards achieving this accolade.
In addition, we would also like to applaud Diners World Travel’s team of NATAS accredited professionals and staffs, who have greatly contributed in this journey with their expertise and dedication. This recognition, accorded by Spring Singapore celebrates our commitment towards service excellence.
About Singapore Service Class (S-Class) Certification
Service Class (S-Class) is the certification for the business excellence niche standard for service. The niche standard enables organisations to develop their service capabilities to enhance service leadership, service agility, customer’s delight and customer experience. It covers six dimensions of excellence, namely, Leadership, Planning, Information, People, Customer and Results. In order to attain the S-Class, organisations must attain at least 400 points in the health check.
WHAT PEOPLE SAY
"We would like to highly commend your MI expert and the corporate Travel Executive handling our account for their promptness in their responses and professionalism in helping us in our travel arrangements. Their knowledge and past experience have helped us tremendously and we greatly appreciated them for being so patient and cheerful in getting the job done.
Thanks so much again. We have thoroughly enjoyed the experience of working with both of them in planning this trip."
— Singhealth Group, Singapore